Hey there! At Runcrest, we’re not just another faceless online store—we’re real people who genuinely care about your experience. Ever since our founder, Alex, started this journey from a tiny garage in Milwaukee, one thing’s been clear: your voice matters. In fact, Alex still personally replies to emails every Friday (though these days, it’s with a bit more coffee).
Got a question, suggestion, or just want to chat about that perfect pair of running shoes? We’re all ears—seriously. Here’s how you can reach us:
Remember that time we completely redesigned our trail running collection? That was 100% because of customer feedback. So if you’ve got ideas—even wild ones—share them. Who knows? Your email might just spark our next big thing.
"Honestly? I was skeptical about emailing a company, but when Alex replied with actual advice (not just a canned response), I became a customer for life." — Jamie R., loyal Runcrest shopper since 2021
Prefer typing to talking? Our live chat (bottom right corner) is manned by real humans Monday–Friday, 9am–6pm CST. No bots, no scripts—just quick help from our team.
P.S. If you’re reaching out about an order, include your order number—it’ll help us help you faster. But no pressure if you forgot; we’ll track it down either way.
